Annoyed

Guest · Post by **Guest** » 04.05.2010, 12:36

I have recently been buying some coins and it has been a night-mare. Using the phone service.

A couple of weeks back I bought some coins on my brothers file ( I used my phone he gave me cash) and when buying some coins after it had all completed and charged my phone (4 pounds) the coins never turn up. use Upjers help (sent in total 3 messages) and messaged pearlbay and got not one reply. They took my money and I didn't get the coins. gave up on that.

Then today I was buying some more coins using my phone. First 2 times i called even though I had full signal and typed in the number perfectly, they stupid system didn't receive the pin and charged me another 4 pounds (this was me trying to redeem the coins I was getting for my brother). Then it worked for me 3 times.

But then when my some more coins. Call had finished, money taken from my phone (another 4 pounds), pressed next. Again, no coins were received by me.

This bleeping annoying when you are basically paying for a service (yes it is a service because it is entertainment) and not getting. Does Upjers have a problem or something with looking after customers? there support was useless and asking a brick wall would have been just as good compared to them. Moral of the story, don't buy any coins till they sort out their support service.

Guest · Post by **Guest** » 04.05.2010, 12:39

ok, I wont buy any more coins (for real money) from now on.(foreveeer!)

anyway, Goldeneye or Pearl will see this message and you'll get your coins

Guest · Post by **Guest** » 04.05.2010, 12:43

Maybe it's just an issue with telephone payment, don't think that buying them with a CC or other system gives you the same problems.

(there's a section of this forum dedicated to that kind of issue, anyway)

Guest · Post by **Guest** » 04.05.2010, 12:47

Dios: Problems with telephone payments is locked. In my opinion, I did what they wanted first time and they didn't bother.

ILLY: I hope they do read this because I currently want to kill someone.

Guest · Post by **Guest** » 04.05.2010, 13:06

Been trying to find Upjers support. The forum sections taht are locked have links to support but they don't. I got a picture and all

http://i918.photobucket.com/albums/ad24 ... upport.jpg

and when you click on them you get
http://i918.photobucket.com/albums/ad24 ... /xzdfs.jpg

Where is Upjers support

Does this give you confidence in it?
After some more hunting the way to get on is via Pearlbay's banner and find support there.

Guest · Post by **Guest** » 04.05.2010, 13:22

uh, ok. Didn't notice.

Guest · Post by **Guest** » 04.05.2010, 14:28

you can use that contact thing

Guest · Post by **Guest** » 04.05.2010, 14:34

Have you tried buying coins through other payment processors/methods? Maybe there's something wrong with their phone platform ( or, whatever it's called ).

Guest · Post by **Guest** » 04.05.2010, 14:46

I know their is a problem but I used my money in good faith that it would work.

Guest · Post by **Guest** » 04.05.2010, 15:31

Gather all of the info and send a PM to Pearlbay

I had a small problem way back when and she solved it in 2 days

pkinc

Guest · Post by **Guest** » 04.05.2010, 20:25

Before this becomes even weirder I will give you the support link.

upjers-support
You can easily find this link while visiting www.upjers.com .

Additionally posting such a topic in the "Off Topic"-section seems to be located in the wrong place. But don't worry, luckily from time to time I find the hints given in the "general stuff"-section.

I will close this thread now as you have now an adress you should contact.
Sorry for the old link in the forum-descriptions. I replaced it by the correct one.
Good luck with your Coins-problem.