Account closed while contest is running? Please read here!

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pearlbay
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Joined: Thu Oct 18, 2007 9:52 am

Account closed while contest is running? Please read here!

Post by pearlbay » Mon Jan 24, 2011 4:13 pm

Dear players,

your account has been blocked after you have been trading with contest-material, even though the prices you used correspond to the current market-prices?

In that case, please get in touch with our support under:

http://support.upjers.com/neo

Unfortunately our tool that closes accounts involved in suspicious transactions needs a bit of time to adapt to the changed prices. In case of contests these tend to drop/rise so rapidly because of the sudden increase in demand, that some transactions might erroneously be marked as suspicious, and the involved accounts might be closed.

That doesn't happen every time a contest takes place, but it can happen. If indeed it should have happened to you, please make sure to get in touch with us. We will control your transactions, and make sure your account is reopened should your account have been closed needlessly.

Please excuse the inconvenience,

pearlbay

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