young player

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young player

Post by Guest » Sat Jul 14, 2012 8:21 pm

I have a young player that needs help with a problem. Since I find the "support" configuration extremely annoying and unusable, I will not refer him there. He is only about 12 or so, and needs his password sent to him.
His city name is crystiler. Could someone help him please?

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pearlbay
Posts: 862
Joined: Thu Oct 18, 2007 9:52 am

Re: young player

Post by pearlbay » Mon Jul 16, 2012 10:21 am

Hi Stonehaven,

due to privacy protection, we cannot see our users' passwords at all, so we cannot send him his current password ourselves - he'll have a to request a new one if he can't recall his current one, I am afraid.

To receive a new password, all he needs to do is click the link "Lost password?" on the game's login page and he'll be mailed a new one. He can change the password afterwards in his profile. I think he should be able to handle that - if not, he can get in touch with us via the forum as well, also.

Best regards,

pearlbay
In case of urgent problems, please use our support form!

Guest

Re: young player

Post by Guest » Wed Jul 18, 2012 8:55 pm

Thanks as always. Don't know how we would handle the youth of some of our players without your help. There ought to be a law!
Of course if there was, I would be the first one to fight against it. 8)

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pearlbay
Posts: 862
Joined: Thu Oct 18, 2007 9:52 am

Re: young player

Post by pearlbay » Thu Jul 19, 2012 10:27 am

Hehe. ;) Let me know if your young friend needs any further assistance, I'll gladly help if I can. :)

Cheers,

pearlbay
In case of urgent problems, please use our support form!

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