I have a young player that needs help with a problem. Since I find the "support" configuration extremely annoying and unusable, I will not refer him there. He is only about 12 or so, and needs his password sent to him.
His city name is crystiler. Could someone help him please?
young player
Moderator: moderators
Re: young player
Hi Stonehaven,
due to privacy protection, we cannot see our users' passwords at all, so we cannot send him his current password ourselves - he'll have a to request a new one if he can't recall his current one, I am afraid.
To receive a new password, all he needs to do is click the link "Lost password?" on the game's login page and he'll be mailed a new one. He can change the password afterwards in his profile. I think he should be able to handle that - if not, he can get in touch with us via the forum as well, also.
Best regards,
pearlbay
due to privacy protection, we cannot see our users' passwords at all, so we cannot send him his current password ourselves - he'll have a to request a new one if he can't recall his current one, I am afraid.
To receive a new password, all he needs to do is click the link "Lost password?" on the game's login page and he'll be mailed a new one. He can change the password afterwards in his profile. I think he should be able to handle that - if not, he can get in touch with us via the forum as well, also.
Best regards,
pearlbay
In case of urgent problems, please use our support form!
Re: young player
Thanks as always. Don't know how we would handle the youth of some of our players without your help. There ought to be a law!
Of course if there was, I would be the first one to fight against it.
Of course if there was, I would be the first one to fight against it.
Re: young player
Hehe. Let me know if your young friend needs any further assistance, I'll gladly help if I can.
Cheers,
pearlbay
Cheers,
pearlbay
In case of urgent problems, please use our support form!