Premium Expired only lets me use 10 TOTAL buildings

Guest · Post by **Guest** » 14.04.2011, 02:21

As the title says, 90 of my factories/RC are listed as "premium"

That cant be right, is there anything I can do to get it fixed.

Guest · Post by **Guest** » 14.04.2011, 05:15

You can either buy more premium or you can contact support and they will extend your premium for a couple of days so you can sell off your extra 40 premium buildings once you get down to 60 buildings you should be able to use them again.

Guest · Post by **Guest** » 14.04.2011, 05:28

I have the same problem and can't be done so much! Seems that all buildings built or bought during Premium-period are premium buildings!

If you're planning to be no longer Premium, you will need to contact an admin to get temporary premium-time sell your buildings until you have a total of 60, and all remaining premium buildings will become non-premium.

I don't like this situation too! I could be not interested in a Premium-account now, activate a temporary Premium, sell some buildings and if after a while I want Premium back I must re-buy other buildings!

....But you can still expand/produce/research with all Premium buildings for a long time so you can make some counts and first that you're Premium expires you can do that for how long you want and use only buildings left in this time, and when you re-activate premium you have bigger buildings or some finished products!

pearlbay · Post by **pearlbay** » 14.04.2011, 06:36

Hi Ronan Inc,

if you don't want to reactivate your premium, I will activate it for another 3 days, so you can sell your surplus buildings until you have only 60 of them left.

Let me know and I'll take care of this for you!

Best regards,

pearlbay

Guest · Post by **Guest** » 15.04.2011, 02:27

I will reactivate them but never noticed that this is what happened and thought it was a bug. Now that I know it is not a bug it seems like a bad design to lock everything.

Thank you for all of the replies and thank you Pearl bay but I wont need temp premium as I am going premium anyways myself.

Guest · Post by **Guest** » 15.04.2011, 02:36

I didn't know you were limited after premium to just 10, i assumed it would be 60 interactable at any given time, with the others locked down.

Learn something new every day ;o

pearlbay · Post by **pearlbay** » 15.04.2011, 07:22

Thanks for keeping me posted, Ronan!

@ UnityGasExchange: You're not limited to just 10 buildings when your premium runs out. What happens is that as soon as your premium is activated, all new buildings are marked as premium-buildings, not the ones you had before. All buildings marked as premium will then be unusable once the PA runs out, if you have more than the allowed 60 buildings at the moment.

Depending on how many new buildings you purchased/built during the premium time, the amount of unusable buildings might be higher or lower. But that only happens, as I said, if you have more than 60 buildings when your PA runs out. If you reduce the amount to 60 in time, you'll still be able to use all of them.

Should you not have managed to do so, alert our team, best via the link:

http://support.upjers.com/neo

We will then give you a few extra premium days to enable you to sell the surplus buildings.

Best regards,

pearlbay

Guest · Post by **Guest** » 15.04.2011, 10:36

Thank you for your explanation, it really helped me to understand that

pearlbay · Post by **pearlbay** » 15.04.2011, 10:40

You're very welcome!

Cheers,

pearlbay

Guest · Post by **Guest** » 26.06.2011, 06:39

So for example if you have 100 buildings and then you run out of premium u have to sell 40 buildings so u can have the 60 building activated?

Guest · Post by **Guest** » 26.06.2011, 08:11

You should better try to sell your extra 40 buildings a few days before your premium ends - that's the most secure way.

Guest · Post by **Guest** » 27.06.2011, 17:18

what about sending those 40 buildings on a contract or putting them on market... actually not selling...
will that work...
so i may use the building if i go to premium again.

Guest · Post by **Guest** » 27.06.2011, 17:24

I may be wrong here but I think that you still "own" the buildings if they're in a contract or on the market.
So that probably wouldn't work as you still own too many buildings when you do that.

Guest · Post by **Guest** » 27.06.2011, 17:27

you are correct VerConMat...

you have to sell the building... I tried just placing them on the market before and it did not work... you have to own less than 61 buildings...

if they are on the market and they eventually do sell then you will become able to use the full 60 again...

just my past experience....