This may not be the appropriate place for this, but I didn't know if there was an appropriate place, for what I have to say. I've been a Kapiland member almost since it began the realm 1 of English version. I enjoy the game, and probably spend more time at Kapiland.com than any other site I visit online. I have spent a great deal of my own money, buying coins and have a premium membership. I've told friends about the game, advertised it in my blog, posted it on several forums, and know of several people who I've personally brought to the game who would have otherwise never known of it. So, I think what I have to say, matters.
We have never had great service in this realm, and lately it has gone from bad to worse. No contests, no newspapers, and the glitches and bugs that are ignored, like the pet food thing. People are still getting away with cheating left and right, but we've just come to accept that, you've shown that you can't really control it completely, and so we live with it. But, the other things are not excusable, these are things the game administration should be working diligently to fix, and giving us some information about. Instead, we just get another week of the same... no contest, no news, no answers... Hello? Is anyone listening?
The game creator brilliantly crafted the parameter in retail outlets, to measure customer satisfaction of quality, and factor this into the calculation of profits. There is a lesson to be learned here, you need to expand your Kapiland RC or something, because you at the point of "no sale" in your retail outlet.
100% of your customers are not happy with your quality.
Moderator: moderators
Hello.
First about the cheaters:
We need your help in order to catch all cheaters. What you can do have we already announced, here..
About the reported bugs:
All bugs had been reported to the develop department. Please keep in mind that there are more games and that they have a lot to do. So please be a bid patient.
About the Newspaper:
Yes it is bad that there is currently no newspaper. Before it was organized by a person who wrote nearly all articles alone. At the moment she has no time to manage that.
Anyway the newspaper should be a player project, that means everyone should write articles for the newspaper.
About the contest:
We have contest. Just because they are not so often it doesn't say there are no.
One problem because there are no contests is, that normally the contest item you had to get out of the Newspaper quiz and a newspaper currently doesn't exits.
About the "no answers":
The Moderators try at their best knowledge to help people. Also some players help others, so which questions don't get answered? If you mean suggestions, then please read the sticky posts in this area.
Well... That should be all for now.
Sincerely,
Zbombe.
First about the cheaters:
We need your help in order to catch all cheaters. What you can do have we already announced, here..
About the reported bugs:
All bugs had been reported to the develop department. Please keep in mind that there are more games and that they have a lot to do. So please be a bid patient.
About the Newspaper:
Yes it is bad that there is currently no newspaper. Before it was organized by a person who wrote nearly all articles alone. At the moment she has no time to manage that.
Anyway the newspaper should be a player project, that means everyone should write articles for the newspaper.
About the contest:
We have contest. Just because they are not so often it doesn't say there are no.
One problem because there are no contests is, that normally the contest item you had to get out of the Newspaper quiz and a newspaper currently doesn't exits.
About the "no answers":
The Moderators try at their best knowledge to help people. Also some players help others, so which questions don't get answered? If you mean suggestions, then please read the sticky posts in this area.
Well... That should be all for now.
Sincerely,
Zbombe.
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Guest
okay, now my statement:Zbombe wrote:Hello.
About the reported bugs:
All bugs had been reported to the develop department. Please keep in mind that there are more games and that they have a lot to do. So please be a bid patient.
Zbombe.
sorry, but the upjers have time and capacities to create new games. they start the 4th german kapiland-version. but to fix the damned (sorry) bugs in the english version, known since months, there is no time ???
yesterday i read a thread in the german kapi-forum. a lot of guys are really angry, because nothing happened to solve the bug-problems. big discussions about buying coins, and get quick money for the creators. okay, i dont take part in such discussion. but if a lot of guys here in english version pay the same price or more for coins, they have to get the same service as the german customers.
i dont see this.
introducing pets and pet food, is a very important thing in german version, and it works. one big player here (Stulle mit Brot) want to quit playing here, because nothing happened to fix the bug.
i know, you mods, admins and all involved guys do a very good and hard job. and you get nothing for it. so my respect for your work.
but the upjers shouldnt create new games and new worlds, if they are not able, to keep the first running without mistakes.
and during all the weeks and months, the only thing ive heard is: we send the problem to the programmers.
nice, i guess, their trashcan is really overfilled. sorry for the sarcasm.
please - fix the bugs and fix it quickly. we want some results, no messages.
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Guest
ah my english is bad.
Halee and Cash Moneys posts a 100% correct.
how is the service ?
i see an version of kapilands with the most bugs.
the game producers dont like my messages, but my messages are true.
its equal what we say. We are the stupids because we continue to play and buy coins.
At this way we have seperate ways.
Halee and Cash Moneys posts a 100% correct.
how is the service ?
i see an version of kapilands with the most bugs.
the game producers dont like my messages, but my messages are true.
its equal what we say. We are the stupids because we continue to play and buy coins.
At this way we have seperate ways.
Hello everybody,
I realize feelings have been running a little hot lately, mainly due to the fact that the contests haven't been running as smoothly as they should. So I would like to address this topic right now (on my time off) and let you know that we are not deliberately ignoring bugs in order to make a quick buck with new games. It's very important to us to know that our players enjoy our games and can rely on our service.
As far as I know all bugs that have been recently reported have been fixed (please check the bug forum for this). Additionally, the entire language files of Kapilands have been corrected and even partially rewritten.
The newspaper has always been a player-project, it was never organized by the company, but by players themselves. It is being worked on, but if anyones is interested in helping out, I am sure the current team would enjoy some help in getting the first new edition together.
Concerning the current competition bug, I must add that even though GoldenEye has opened a topic that might help us try to discern the glitch within our script, so far the majority of players that have posted there are only the ones who took part on the one contest on Realm 2. While this enabled me to at least send them the prizes manually, it really doesn't help much in trying to find a pattern. Once again, if you have taken part at contest on Realm 1 in the past, we'd greatly appreciate it if you could let us know when you received prizes and when you didn't. Please post in Goldeneye's Thread. One of our programmers will then use this data to track down the problem and hopefully fix it one and for all. He's already been working on it, but it would definitely help if he had more to go on.
Now, concerning the opening of world 4 on the German server: This is really just for the player's sake. It doesn't bring in any more money for us, but it helps making the game more enjoyable for all players.
We are not a large company and we are trying to provide the best service we can with our limited supply in programmers and support personnel. So please bear with us, even if things may seem to go slowly at the moment. We'll do the best we can to get Kapilands back up to speed so you can fully enjoy the game.
Best regards,
pearlbay
I realize feelings have been running a little hot lately, mainly due to the fact that the contests haven't been running as smoothly as they should. So I would like to address this topic right now (on my time off) and let you know that we are not deliberately ignoring bugs in order to make a quick buck with new games. It's very important to us to know that our players enjoy our games and can rely on our service.
As far as I know all bugs that have been recently reported have been fixed (please check the bug forum for this). Additionally, the entire language files of Kapilands have been corrected and even partially rewritten.
The newspaper has always been a player-project, it was never organized by the company, but by players themselves. It is being worked on, but if anyones is interested in helping out, I am sure the current team would enjoy some help in getting the first new edition together.
Concerning the current competition bug, I must add that even though GoldenEye has opened a topic that might help us try to discern the glitch within our script, so far the majority of players that have posted there are only the ones who took part on the one contest on Realm 2. While this enabled me to at least send them the prizes manually, it really doesn't help much in trying to find a pattern. Once again, if you have taken part at contest on Realm 1 in the past, we'd greatly appreciate it if you could let us know when you received prizes and when you didn't. Please post in Goldeneye's Thread. One of our programmers will then use this data to track down the problem and hopefully fix it one and for all. He's already been working on it, but it would definitely help if he had more to go on.
Now, concerning the opening of world 4 on the German server: This is really just for the player's sake. It doesn't bring in any more money for us, but it helps making the game more enjoyable for all players.
We are not a large company and we are trying to provide the best service we can with our limited supply in programmers and support personnel. So please bear with us, even if things may seem to go slowly at the moment. We'll do the best we can to get Kapilands back up to speed so you can fully enjoy the game.
Best regards,
pearlbay
In case of urgent problems or questions, please use our support form!
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Guest
I think both sides are right.
From one side, Cash Money Brothers and Halee-Burton are right, because they're players. We, as players, can see only that, what is ready. I agree - some of the bugs was not fixed, and there are many cheaters. But how can we catch a cheater? Unfortunately, we can't because there's not a system. We can catch some of cheaters if it's very easy, so when cheater is stupid. There's a system against cheaters needed! Not help from players side. 90% players will do everything to get some more money in game.
From second side, moderators and admins are right too. They see the game from the other side. They must head bugs, players, cheaters and everything. But i think, that there are 2-3 moderators more on this forum needed. If someone ask, he can get a reply on the next day. Of course if he ask moderator. If he ask everyone, players can (but don't have to) answer soon.
As a player i think, that the game is good, but it can be better. If there are players, who play the game from the start, and they spend real money here etc. they can require more. As a guy, who knows "secrets" of being administrator (my friend created a game based on Harry Potter) i know, that fixing bugs are a bit trouble, but, unfortunately i have to agree with Halee-Burton and Cash Money Brothers - all that should be made faster: help on forum, repairing the game.
From one side, Cash Money Brothers and Halee-Burton are right, because they're players. We, as players, can see only that, what is ready. I agree - some of the bugs was not fixed, and there are many cheaters. But how can we catch a cheater? Unfortunately, we can't because there's not a system. We can catch some of cheaters if it's very easy, so when cheater is stupid. There's a system against cheaters needed! Not help from players side. 90% players will do everything to get some more money in game.
From second side, moderators and admins are right too. They see the game from the other side. They must head bugs, players, cheaters and everything. But i think, that there are 2-3 moderators more on this forum needed. If someone ask, he can get a reply on the next day. Of course if he ask moderator. If he ask everyone, players can (but don't have to) answer soon.
As a player i think, that the game is good, but it can be better. If there are players, who play the game from the start, and they spend real money here etc. they can require more. As a guy, who knows "secrets" of being administrator (my friend created a game based on Harry Potter) i know, that fixing bugs are a bit trouble, but, unfortunately i have to agree with Halee-Burton and Cash Money Brothers - all that should be made faster: help on forum, repairing the game.
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Guest
pearlbay , thanks for your statement.
you see, a lot of guys are sad about the bugs, but also they are happy about this nice game. one of the best business-online-games, in my opinion. okay, i dont know others
i send in some articels for the newspaper, but my english isnt best. so i think, its better, iam not the editor. a newspaper, filled only with my articles ?
no, no.
i hope, the bug with the pet food will be fixed as soon as possible.
until now i dont know, how it works. but i read, there should be a link for feed the pets ? wow. i want it, i want it.
you see, a lot of guys are sad about the bugs, but also they are happy about this nice game. one of the best business-online-games, in my opinion. okay, i dont know others
i send in some articels for the newspaper, but my english isnt best. so i think, its better, iam not the editor. a newspaper, filled only with my articles ?
no, no.
i hope, the bug with the pet food will be fixed as soon as possible.
until now i dont know, how it works. but i read, there should be a link for feed the pets ? wow. i want it, i want it.
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Guest
I also thank Zombe and Pearlbay for answering, but it seems we are just getting more of the same diplomatic talk, as always. I realize you can't really do much more than you are doing, but this is something the game admins need to know about. Someone sure as heck takes my money when I purchase coins, it seems to me, whoever is depositing that money in their bank account, owes us a quality game. It also seems this should be done BEFORE new realms are opened up.
Other versions have regular newspapers and contests, it can't be that hard to organize, even if you only have a few players involved. I don't get why the pet food thing doesn't work here, this is the same game as the German version and it works there. I'm not a programmer, but it doesn't seem like it would be all that hard to figure out why it works in one instance and not in another. The thing is, we get some fluffy feel-good reply or brush off when we complain about this, and the problem just continues. We don't need a pacifier, we need the problem fixed!
I want Kapilands to be around for a long time, I hope that it will be, but when problems like this just continue to persist and we get no satisfaction or answers, you can expect the profits to eventually decline and wither away. Already there are a number of big players who have become frustrated and left the game, they won't just come back when you finally get things fixed, they are lost forever. The longer these problems continue, the more players you will lose, and ultimately, you will be unable to sustain your online business because of lack of revenues.
Sorry for the rant, I had to get it off my chest. I hope that you will pass these sentiments along to the 'powers that be' and they will soon address these issues. If not, I feel the demise of a great game is at hand.
Other versions have regular newspapers and contests, it can't be that hard to organize, even if you only have a few players involved. I don't get why the pet food thing doesn't work here, this is the same game as the German version and it works there. I'm not a programmer, but it doesn't seem like it would be all that hard to figure out why it works in one instance and not in another. The thing is, we get some fluffy feel-good reply or brush off when we complain about this, and the problem just continues. We don't need a pacifier, we need the problem fixed!
I want Kapilands to be around for a long time, I hope that it will be, but when problems like this just continue to persist and we get no satisfaction or answers, you can expect the profits to eventually decline and wither away. Already there are a number of big players who have become frustrated and left the game, they won't just come back when you finally get things fixed, they are lost forever. The longer these problems continue, the more players you will lose, and ultimately, you will be unable to sustain your online business because of lack of revenues.
Sorry for the rant, I had to get it off my chest. I hope that you will pass these sentiments along to the 'powers that be' and they will soon address these issues. If not, I feel the demise of a great game is at hand.
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Guest
I think there are no more realms in the same languages needed. If players will come, they will come to Realm, where more players are. Some of them will finish soon (because some of players want only to check the game), and there will stand 20% of players. These are 'hard players' (like me) - they will play for ever. But even they want some upgrades of the game. If you open new realms, on these realms are not very much players, but you have less time to improve the game. You have to head few realms players who always have some problems. If you'd have to head one or two realms players, it would be much easier. For me, too many realms are the first problem.
In my opinion, second problem is puting off player's suggestions. Some of them are really good and worth to introduce to the game, but we always see the same reply: it's good. What so? Nothing. Oh, maybe excepting secretary sayings, they were improved some. But in this game are few players, that were admins or creators of other browser games (i know one), and he knows how to improve the game. Effects will be seen soon, when his game is finished (it's based on Harry Potter, so he doesn't check your game
). So second problem is feeling, that player here can't do nothing for game. Part Suggestions and Proposals are on principle.
In my opinion, second problem is puting off player's suggestions. Some of them are really good and worth to introduce to the game, but we always see the same reply: it's good. What so? Nothing. Oh, maybe excepting secretary sayings, they were improved some. But in this game are few players, that were admins or creators of other browser games (i know one), and he knows how to improve the game. Effects will be seen soon, when his game is finished (it's based on Harry Potter, so he doesn't check your game
). So second problem is feeling, that player here can't do nothing for game. Part Suggestions and Proposals are on principle.-
Guest
pearl wrote, that your are not are large company. so right.
if i small, why open realms in different languages if i cant manage all ?
German was first.
English #2
The German Version have problems
The Englisch Version have more proplems
i dont will let me know, waht is with the other languages.
if you a small company do not more as you can handle.
i dont continue playing and hope that you find the time for help the users in this realms.
Look at the Bug forum - We wrote Bug Messages and get no answer.
We give the firm our feedback, how is the feedback for us ?
We must wirte a big thread to find a ear.
if i small, why open realms in different languages if i cant manage all ?
German was first.
English #2
The German Version have problems
The Englisch Version have more proplems
i dont will let me know, waht is with the other languages.
if you a small company do not more as you can handle.
i dont continue playing and hope that you find the time for help the users in this realms.
Look at the Bug forum - We wrote Bug Messages and get no answer.
We give the firm our feedback, how is the feedback for us ?
We must wirte a big thread to find a ear.
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Guest
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Guest
I am new as of a month or so but i do see these problems and this is why i don't buy a premium account.
My personal opinion is that this game and coding has great potential. I feel that as though upjers has lost sight of the game and the coding which makes it a great game. What i think is that the need for more money and bigger business has taken control. Due to that the game has suffered until they stop making better profits and people start leaving.
I always say Pick a focus and be the best at it and from there success will follow in leaps and bounds. (It was reinforced by the book from "good to great" for me)
I am new and probably know nothing but I figured I would voice my opinion/suggestion.
Big Sales
My personal opinion is that this game and coding has great potential. I feel that as though upjers has lost sight of the game and the coding which makes it a great game. What i think is that the need for more money and bigger business has taken control. Due to that the game has suffered until they stop making better profits and people start leaving.
I always say Pick a focus and be the best at it and from there success will follow in leaps and bounds. (It was reinforced by the book from "good to great" for me)
I am new and probably know nothing but I figured I would voice my opinion/suggestion.
Big Sales
I understand that you only have the best intentions when criticizing us. Clearly we haven't been as efficient in treating bugs recently as we would like to be. I want you to know that we are not deaf to complaints and that we are doing the best we can to get Kapilands up to speed.Halee-Burton wrote:Other versions have regular newspapers and contests, it can't be that hard to organize, even if you only have a few players involved. I don't get why the pet food thing doesn't work here, this is the same game as the German version and it works there. I'm not a programmer, but it doesn't seem like it would be all that hard to figure out why it works in one instance and not in another. The thing is, we get some fluffy feel-good reply or brush off when we complain about this, and the problem just continues. We don't need a pacifier, we need the problem fixed!
If you'd like to check out the bug section, we have already fixed everything that has been posted here recently (or are working on it), including the pet food problem that you all keep mentioning here (and that one has in fact already been fixed before the thread here was opened).
Now again about the paper - as I have mentioned I think, the newspaper is purely a player project. None of the admin staff has ever been involved in it. So if there hasn't been a paper around for a while, it's because apparently nobody has volunteered to do so. Right now we have a new team that is working on it (as has already been announced in the Times). They have already compiled a few articles and are now working on the layouting. So the first new edition is not far. Once again, this is a purely voluntary project. The more input the team receives, the more ideas and articles, the easier it will be for them to pull new editions together. So it's really up to you players.
Now to address the contest once again - we have had regular contests for a while now, but as you are all well aware, we have been experiencing bugs. Despite all researches, the script seems to be running fine, which is why we have now launched the Apple-contest on Realm 2. As soon as that has ended and the certificates have been set by our tool, one of our programmers will try to track down the bug once and for all. Believe me, I will be the happiest person on this board here when he succeeds.
We'll continue to do our best so you players can enjoy the game,
thanks for bearing with us.
Regards,
pearlbay
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