Well, I guess the system is not too bad at all.
Many of the so called problems have been caused by the users of this system. So there are always these and those.
I guess the situation is going to be solved.
Please do not forget that upjers does not have got such a 24/7-support... please respect that.
I will close this thread now as you are surely in contact with the responsibles.
GoldenEye